At times, users logging in to myON do not see their school name appear in the drop-down list after entering the first few characters of the school’s name. Possible causes for the school name not appearing in the drop-down list are:
- Users may be entering the school name incorrectly. Try entering a different format of the school name (for example, for John F Kennedy Elementary, try entering Kennedy Elementary School or John F. Kennedy Elementary School). If that doesn't work, try entering the full name of the school instead of the first few letters. You can also contact your teacher or administrator to find out how to enter the school name.
- The school’s myON account has expired. Contact myON Support (800-338-4204 or https://www.renaissance.com/request-support/) to have your account status verified.
- The browser needs to be updated to the latest version.
- If you are outside the US, make sure that you are using the correct web address for myON; use the address provided by your school.